Legal Hub

JME. Events | Projects | Publishing Legal Information

Find all legal documents and policies below:- Impressum
- Privacy Policy
- Refund Policy
- Terms of Service
- Service Level Agreement (SLA)
- Non-Disclosure Agreement (NDA)
- Code of Conduct

ImpressumImpressum
Information according to § 5 TMG / DDG:JME. Events | Projects | Publishing
Julliet Muchunu
Roonstr. 7
67061 Ludwigshafen
GermanyContact:
General Info:
Project Management: [email protected]
Services: [email protected]
Strategy: [email protected]Phone:
+49 621 6345986-0
+49 621 6345986-1
+49 621 6345986-2Represented by: Julliet MuchunuResponsible for content according to § 55 Abs. 2 RStV:
Julliet Muchunu
Roonstr. 7
67061 Ludwigshafen
GermanyPrivacy Policy1. General Information
We take the protection of your personal data seriously. This policy explains how we collect and use data when you visit our site or purchase from the JME Global Hospitality Series.2. Data Collection via Contact Form
When you submit an inquiry via our contact form (Name, Email, Phone), this information is used solely to process your inquiry and to build credentialed trust.3. Data Collection for Digital Sales
To process your E-book or Audiobook order, we collect the necessary billing information. Payment processing is handled by third-party providers (e.g., Stripe/PayPal) and is subject to their privacy standards.4. Service Engagements
For consulting, operational management, freelance SOP design, or strategy services, we collect business contact information and project details necessary to deliver the agreed service.5. Your Rights
Under GDPR, you have the right to request access to, correction of, or deletion of your personal data. You may also request restriction of processing, object to processing, or withdraw consent.6. Data Retention
We retain personal data only as long as necessary for the purpose collected, to comply with legal obligations, or to resolve disputes.Contact: [email protected]JME. Publishing — Sales & Refund Policy1. Digital Product Policy (E-books & Audiobooks)
- No Refunds: Due to the immediate nature of digital downloads and the JME Global Hospitality Series intellectual property, all sales of E-books and Audiobooks are final and non-refundable.
- Delivery: Upon successful payment, a digital download link will be sent instantly to the email address provided at checkout.
- License for Use: Each purchase provides a single-user license for the personal use of the materials. Unauthorized reproduction, resale, or distribution is strictly prohibited.2. Service Engagement & Consulting Policy
- Service Scope: Professional engagements across our three lanes—Employee (Operational Management), Freelancer (Operational Management/SOP/Workflow Design), and Consultant (AI Strategy/Guest Journey)—are subject to a separate signed Service Level Agreement (SLA).
- Consultation Deposits: Fees for scheduled consulting sessions or strategy briefings are non-refundable. Sessions may be rescheduled with at least 48 hours' notice, and the credit applied to a future date at the discretion of JME management.
- Work Product: All custom SOPs, training materials, and frameworks designed during a project remain the intellectual property of Julliet Muchunu | JME Publishing unless otherwise specified in a written contract.3. Billing and Invoices
- Currency: All transactions are processed in the currency specified on the invoice (e.g., EUR/USD).
- Disputes: Customers are encouraged to contact JME. Events | Projects | Publishing directly to resolve any billing issues before initiating a bank chargeback, as digital delivery records are maintained for all sales.Refund Policy: All digital sales are final. Services are subject to the terms of the signed engagement agreement. Full T&Cs available here.Terms of ServiceThese Terms of Service govern your use of the JME. Events | Projects | Publishing websites, digital products, and services.1. Acceptance of Terms
By accessing our sites or purchasing products/services, you agree to these terms.2. Digital Products
All sales of E-books, Audiobooks, and digital materials are final. See Refund Policy for details.3. Services
All consulting, operational management, SOP design, and strategy services are governed by a signed Service Level Agreement (SLA).4. Intellectual Property
All content, frameworks, and materials are owned by Julliet Muchunu | JME Publishing. Personal use license only.5. Prohibited Conduct
You may not reproduce, distribute, or resell our materials without written permission.6. Governing Law
These terms are governed by the laws of Germany.Contact: [email protected]Service Level AgreementService Level
Agreement (SLA)
Between: JME. Events | Projects | Publishing and [ Client: Name]1. Scope of Services
Services across three professional lanes:
- Operational Management: High-stakes event and hospitality operations.
- SOP & Workflow Design: Custom framework creation and training materials.
- Consulting: AI strategy and guest-journey design using the JME Precision Method.2. Performance Standards
JME commits to delivering frameworks that bring clarity, structure, and emotional neutrality to high-pressure environments.3. Intellectual Property
All pre-existing frameworks, including the JME Global Hospitality Series, remain the property of Julliet Muchunu. Custom-built SOPs are licensed to the Client upon final payment.4. Fees and Payment
Defined in the project proposal or invoice. Deposits non-refundable.Note: Signed agreements are required for all client projects.Non-Disclosure AgreementNon-Disclosure AgreementPurpose: To protect the exchange of proprietary information related to hospitality operations and the JME Precision Method.1. Definition of Confidential Information
Includes all business strategies, guest journey data, operational blueprints, and technical "blueprints" shared by either party.2. Obligations
Both parties agree to hold confidential information in strict confidence and use it only for the defined project or consultation.3. Term
The obligations of non-disclosure shall survive for a period of 3 years following the termination of services.4. Governing Law
Laws of Germany.Note: Signed NDA required before sensitive project work begins.Code of ConductCode of Conduct
JME. Events | Projects | Publishing is committed to leadership with calm authority, clarity, and sovereign presence.- Ethical Innovation: We apply the Ethical AI Framework to all hospitality and workforce systems to ensure transparency and trust.
- Cultural Intelligence: We respect and integrate diverse global perspectives in every guest-journey design.
- Professional Integrity: We provide actionable, "no-fluff" knowledge based on over 200 certifications and verified industry standards.
- Sustainability: We prioritize the Verified Net Zero standard in all operational consulting and event planning.Contact for questions:
- [email protected]
- [email protected]
- [email protected]

Links:Main Web:
- www.globalhospitalityseries.com- www.jmeprecisionmethod.comBlog:
- www.jullietmuchunu.comLinkedIn:www.linkedin.com/in/jme-event-project-opsYouTube:
www.youtube.com/@JME-ProjectsContact for questions: - strategy@globalhospitality

Legal Hub QR-Code & Link

Go to Legal Hub here